Customer Support Agent
About iPro:
iPro, Inc. is a mobile and online gaming technology and platform company that brings innovative and exciting gaming experiences to the casino and entertainment industries. iPro's platform and content teams create free to play and real money casino and sports betting as well as real time play along games for television. We are creating a best-in-class Customer Support team in India and will be interviewing for immediate placement.
Our company aim is to be Number One in online gaming and Customer Support in both the U.S (United States). and Canada. We know that to achieve those goals, we need to invest in our team, which is why we will provide you with the best training, technology, and leadership, to make sure you have everything you need to succeed.
Job Title:
Customer Support Agent – iGaming
Experience:
2+ years Customer Service Industry Experience or Call-Center Experience
Hiring Location: Coimbatore, India
Overview:
We are hiring several full-time and part-time positions for all shifts. The positions will be in iPro Games India office.
Duties and Responsibilities:
- Answer calls, emails, and chat to assist our customers with the best service possible while adhering to jurisdictional requirements
- Have empathy and excellent communication skills to quickly resolve customer issues
- Utilize training to ensure customer satisfaction
- Ensures appropriate actions are taken to resolve customers’ issues or concerns.
- Adhering to all jurisdictional requirements and policies
- Assisting customers with known, or potential, gambling problems
- Assisting AML (Anti Money Laundering) and Fraud departments as necessary
- Other duties as assigned
Qualifications:
- 2+ years Customer Service Industry Experience or Call-Center Experience
- College Graduate or above
- Ability to work from home (remote) and office
- Detail oriented, organized, and problem-solving skills
- Knowledge of MS Office products
- Knowledge of Zendesk and Mac is a plus
- Casino or iGaming experience a huge plus
- Must receive training and certification of AML (Anti-Money Laundering) and Responsible Gaming Certification during onboarding
- Flexibility with schedule – some weekends and holidays may be necessary
Job Type: Full-time
Salary: From ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person
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