We are looking for an A2P Messaging Technical Support Specialist to join our team!
The main role of A2P Messaging Technical Support Specialist is to provide our customers with professional technical support via Email, Skype, respond to clients requests, have a proactive communication with clients and suppliers to assure customer satisfaction and fast troubleshooting.
Key Tasks and activities:
$ads={1}
- Responding to customer tickets
- Responding to internal Retail Customer support inquiries
- Basic technical problem analysis and troubleshooting
- Proposing solutions to Retail customer support and routing team
- Traffic monitoring and proactive troubleshooting
- Activities related to Compliance – Sender ID registration, URL whitelisting
- Activities related to Pricing upload to System from suppliers and customers
- Administration and uploads of code changes from Carriers/Operators
- Suggesting operational improvements in area of customer support
- Candidate may be assigned to other activities related to routing and business operations
Key stakeholders / Goals:
- Clients – responding to tickets
- Operators / Suppliers – contacting the support of operators/suppliers
- Routing team – suggesting changes and fixing the issues
- Customer Service team – internal inquiries (sender ID, testing, routing)
- Requirements
- Excellent English
- Good MS office skills especially with MS Excel
- Knowledge and experience working with Alaris platform is a plus
- Interest in Technology and basic knowledge of GSM technology is a plus
- Problem solving attitude
- University degree in computer science/IT desired but not mandatory
- Willingness to work on weekends and shifts
- Relevant experience in Customer support or telecommunications (A2P SMS) – is a big plus, 1-2 years of previous experience in Service desk, Technical Support, Support Analyst is an added advantage
Requirements:
- Excellent English
- Good MS office skills especially with MS Excel
- Knowledge and experience working with Alaris platform is a plus
- Interest in Technology and basic knowledge of GSM technology is a plus
- Problem solving attitude
- University degree in computer science/IT desired but not mandatory
- Willingness to work on weekends and shifts
- Relevant experience in Customer support or telecommunications (A2P SMS) – is a big plus, 1-2 years of previous experience in Service desk, Technical Support, Support Analyst is an added advantage
Benefits:
- Being part of an inspiring, friendly, tech-freak, fast-paced environment
- Structured learning path and certifications to develop your skills and expertise
- A great opportunity to grow and work with the most amazing people in the industry
- Private Health Coverage on a Company’s group program
- Extra benefits like meal tickets etc.
Get started
Are you ready?
Get started with Apifon today.
Try it for Free Contact Us
$ads={2}
