Title: Guest Service Agent/ Night Audit
Department: Reservations
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Primary Function: Welcome and acknowledge guests according to company standardsReports To: Front Office Manager
Major Responsibilities:
- Provide an exceptional level of service to our guests. Anticipate and address guests’ service needs, supplying guests with information as required by phone, email or in-person.
- Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Check in and Check out guests and take reservations. Process and verify all guest and secure payment. Maintain confidentiality of proprietary information.
- Preparing Registration Cards for the following day Check Ins. Coordinate with Housekeeping to track room status and guest concerns.
- Posting guest charges, operating of credit card machine, float is counted and balanced daily and complete familiarization of computer system.
- Maintaining the Front Desk & Front lobby area, keeping the office clean and tidy.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Positive attitude and willingness to learn in a team environment. Problem solver and detail oriented
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Must be able to work a flexible schedule including weekends, holidays and overnight
11. Perform other reasonable job duties as requested by management.
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