Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports
Requirements:
- High school diploma or equivalent
- Basic understanding of windows base systems
- Sound written and verbal communication skills
- Ability to multi-task
- Excellent verbal and written communication skills
- Ability to read, understand, and follow oral and written instructions
Job Types: Full-time, Part-time
Salary: $22.40-$25.30 per hour
Benefits:
- Company pension
- Dental care
- Life insurance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- Secondary School (preferred)
Work Location: In person
$ads={2}
$ads={1}