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About Catena:
At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for a prosperous future at no cost to our candidates. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?
About the job:
The Client Success Manager will play a pivotal role in Catena's Operations, serving as the primary liaison between Catena and its clients. This individual will be responsible for ensuring the success and satisfaction of our clients by delivering value propositions and achieving success for Catena's Marketing, Recruitment, and Sales teams. The Client Success Manager will focus on fostering strong relationships with clients, driving customer retention, and enabling the successful matching of top talent in the market for Catena.
Responsibilities:
● Strategic Client Partner: Forecast and understand client needs, and develop long-term recruiting strategies to address current and future hiring goals. Act as a support system and coach for clients to expedite the hiring process while aligning them with Catena's vision.
● Value Realization: Work closely with clients on a one-on-one basis, emphasizing the significance of their partnership with Catena. Enhance communication channels and contribute to building Catena's reputation as a trusted partner.
● Customer Retention and Relationship Management: Focus on minimizing the gap betweencustomer acquisition and retention. Identify growth opportunities for clients and act as a knowledge enabler, ensuring clients understand Catena's value propositions.
● Empathetic Customer Engagement: Monitor the quality of matched talents to meet clients'needs, and provide recruitment feedback in a timely manner. Ensure that clients have a positive and engaging experience with Catena throughout the process.
● Onboarding New Clients: Take charge of onboarding new clients and nurture them into repeat customers through exceptional service and support.
● Handling Customer Requests and Complaints: Swiftly and effectively address client complaints and issues to ensure a seamless and successful business experience. Prioritize quality interactions with clients to foster a consistently happy customer base.
● Boosting Advocacy: Convert satisfied customers into brand advocates by actively seeking real-time feedback and reviews to enhance Catena's Net Promoter Score. Drive surveys, polls, and referrals to promote customer advocacy.
Requirements:
● At least 1-2 years of experience in customer success or client success roles, demonstrating the ability to drive customer satisfaction and success.
● Proven track record in stakeholder management and project management, showcasing the ability to manage multiple client relationships simultaneously.
● Exceptional communication skills, both with clients and internal stakeholders, to effectivelyconvey ideas, goals, and expectations.
● Proficient in developing processes, procedures, and systems essential to hiring success and operational efficiency.
● Comprehensive understanding of selection methods and techniques to ensure the successful matching of top talents with client needs.
● Familiarity with the latest technologies and systems, demonstrating a tech-savvy approach to client success.
● Highly skilled in data management, reporting, and analysis, utilizing data to inform decisions and drive outcomes.
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities for growth and advancement
Equal Opportunity
Catena is an equal-opportunity employer and does not discriminate based on race, gender, age, or any other protected classification.
Job Type: Full-time
Pay: From Php55,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Evening shift
Application Question(s):
- Do you possess any experience in Operations? If yes, for how many years?
- Have you had any direct experience interacting with clients? If so, could you please provide more details about the nature of these interactions and how long you've been engaged in such client-facing roles?
Application Deadline: 08/25/2023
