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Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is looking for a Junior Account Manager to join our growing EMEA team. You will be assisting the Account Management team in achieving their growth and retention goals, by managing inbound traffic and supporting the team with their daily tasks. This role is a stepping stone to becoming an Account Manager at Lightspeed and unlocking a lucrative and meaningful sales career!
What you'll be doing:
- Identify opportunities and maximize growth for our current customers, primarily through telephone and email communication
- Nurture inbound leads through to qualification for the account management team
- Coordinate customer escalations and assist with retention initiatives
- Assist with administrative and post-sale tasks
- Manage multiple lead sources, including incoming calls, emails, and chats
- Manage existing customer database using Salesforce, to ensure all communications are logged and identified
- Work with the Team Lead of Account Management to develop new strategies to grow current sales pipeline, remove obstacles from the account managers and consistently meet monthly, quarterly and annual team goals
- Handle other duties and responsibilities as defined by management
What you need to bring:
- You are a people person, naturally competitive, and have a passion for sales;
- You love a challenge, and you're not afraid to speak your mind, get stuck in and share your ideas;
- You thrive in a competitive, dynamic and quota-driven environment;
- You have experience in customer facing work environments with a high level of engagement.
- Understanding of solution-based consultative sales in a SaaS environment;
- Preferred but not mandatory - Retail experience;
- Fluency in English and Dutch.
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!
What's in it for you?
Come live the Lightspeed experience...
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Opportunity to learn and expand your skillset;
- Become a valued part of the diverse and inclusive Lightspeed family.
… and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Pension fund
- DVV insurance
- Health and wellness benefit of 400 EUR/year
- Mental health online platform and counselling & coaching services
- 20 vacation days per year
- Double holiday pay
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Transit benefit
- Company Car & Fuel card
- WFH & internet allowance
- Year end Premium
- Eco Vouchers
- Employee Technology Purchase Program
- Free snacks and drinks at the office!
- and many fun events and activities!
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
