Lead Customer Success Manager [Germany]

 

Lead Customer Success Manager

Due to an ever-expanding client base, OutSystems is hiring a Lead Customer Success Manager in Germany to ensure the most strategic customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.

$ads={1}

What You Will Do

• Responsible for managing low-touch and tech touch (Tier 2 and Tier 3) accounts, helping to onboard and grow customers in our SMB and commercial segments. Exposure to Tier 1 accounts and enterprise segments
• Onboard new customers
• Educate the customer on OutSystems’ best practices, resources and training materials
• Maintain communication with your customers to ensure success in their development and identify bottlenecks early
• Be a key player of a growing global Customer Success team managing a large customer base and important initiatives
• Provide business, and product knowledge and develop/execute effective success plans to drive customer outcomes
• Educate customers on how existing and new product features/functionality will contribute to the growth of their business
• Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximize utilization of our platform
• Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems.
• Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team
• Gather insights and data regarding consumption, trends and risk factors.
• Be innovative and make an impact: on your customers, on your team, and on the company
• Manage a large customer base efficiently and effectively
• Increasing executive ability into your customer base

Qualifications

• 3+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services
• Experience managing a large customer base in a subscription revenue model
• Proven ability to multi-task and adapt to constant change
• Gainsight experience
• Ability to gather and analyze data and apply to your account management strategies
• Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts
• Experience working with a technical customer base and/or corporate IT projects and processes
• Proven ability to influence people internally and externally to drive outcomes
• A highly qualitative approach to understanding, measuring, and forecasting Customer behavior and revenue
• The ability to work with distributed teams, across geos and cultures
• Detail oriented and well organized

Location:
Germany

The longer story:

The OutSystems low-code platform enables customers to facilitate digital transformation through massive efficiency gains in building and supporting enterprise-grade applications. By leveraging automation, artificial intelligence, and deep technology integrations, software developers and business users can build applications through an intuitive, visual interface, rather than traditional coding. Customers experience tremendous cost savings and create competitive advantages by developing custom applications in days and weeks versus months and years, despite a shortage of skilled developers.

Working at OutSystems

• We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of The Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies And CEOs To Work For three years running.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists
• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way

About OutSystems
Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest-growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries.

• Recognized as a leader in our market by top analyst firms like Forrester and Gartner
• Winner of multiple industry awards, including the prestigious CODiE award
• Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)

$ads={2}

 

.